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Creation of a new country office process manual for UN organisation after corporate change initiative
Client Challenge
After a new strategic planning and budgeting structure were introduced, a UN agency needed to revise its country office standard operating procedures and asked us for help.
VfG Contribution
- Spent one month in a pilot country office in sub-Saharan Africa and carried out entire exercise in this short timeframe
- Working with officers of each country office division, held a series of design workshops to map out most efficient and effective process along the entire planning cycle: from creating the strategic plan, to planning annual budgets, to making payments to vendors to reporting on results to headquarters, host governments and donors
- Prepared simple, visually compelling process maps for each new standard operating procedure
- Detailed RACI (responsible, accountable, consulted and informed) for each process step
- Documented new standard operating procedures in a manual that served as a model for the entire UN agency
Impact on Client & Society
- Improved operational efficiency and effectiveness of humanitarian country office through user centered design of new standard processes
- Positive spillover effects on ability to raise funds with donors and on partnerships with host government and implementing organisations